Here you can find some information about how to make a Cryptocurrency payment to us for instore or online purchases.

Please read the information carefully as we are unable to recover lost Cryptocurrency if the steps are not followed correctly.

How to pay:

After entering your account details on the checkout screen, you will find the "Bitpay" button, upon completeing your purchase you will be redirected to the Bitpay Merchant site where you can complete your transaction.

When paying in-store our staff will handle the transaction which can be made easier by scanning the QR code when using the Bitpay app. Please note that there is a 3% fee for using this service.

If you wish to send cryptocurrency directly to the Bitcoin wallet, you (the customer) are responsible for ensuring that the correct cryptocurrency is being transferred to the correct address. Sending the incorrect currency or sending the wrong wallet is not reversible and funds will not be able to be recovered. There is a 3% fee for this service.


If you are awarded a refund by us and you have used the Bitpay payment system, the refunded cryptocurrency amount will be calculated using the BBB rate at the time the refund is made. The precise cryptocurrency amount will likely be different than the original amount sent, but its value will be equivalent in the pricing currency. 

You will receive an email from This email will come to the email address you originally entered when you paid, telling you the merchant has authorized a refund. You will need to use the same shopper ID you used when making the payment to claim your refund. 

You may also receive a refund email in the event you underpay or overpay an invoice. In the event of payment exception, you will be charged the miner fee of your refund. In the case of a merchant initiated refund, fees will be charged to the merchant. Users must log in to receive refunds for payment exceptions.

f your refund is the equivalent of 1000 USD or more, you will need to complete the BitPay ID verification process in addition to the steps above. You will need to provide your legal name, country of residence, and birthdate. Then, you will take pictures of an approved document and take a selfie. Be sure to type your legal name exactly as printed on your identification document. Ensure that the entire document including all four corners is visible.

BitPay will refund a payment to either a refund address supplied by a purchaser using the payment protocol specified in BIP0070 or with explicit confirmation from the merchant or purchaser. BitPay will always confirm that a refund address is valid before returning any payment.

Refunds usually take 1-2 business days to appear in your wallet once approved.


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